Product Page Delivery & FAQ

How do I track my order?

Any items ordered from our store stock before 2pm Monday – Friday or before 10am Saturdays - will be dispatched same day.  Orders placed on a Sunday will be dispatched next working day – all orders will be posted with tracking facility and the tracking code will be emailed direct to you on the day of dispatch. 

Returns Policy  

Items must be returned in original packaging with tags on within 30 days of receipt of the item or day of collection. There is no restocking or handling charge, customers will receive a full refund but if returned Via post must be sent by a trackable service and must be posted within the 30-day window. Customers are responsible for the cost of the return postage should they wish to post return items rather than bring to store.

Can I contact somebody if I have a fault or returns query?

Our team can be contact 9-5 7 days a week on 01543 477 779 to discuss any returns, faults or customer service related queries. 

What if I Make a Mistake with My Order?

Call our customer service team 01543 477 779 and we will amend the order for you.

Can I Cancel an Order?

 Call our team and if it the item hasn’t been dispatched then we will cancel the order on the system and arrange a refund.  If the item has already been dispatched you will have to follow our returns policy.