Delivery & FAQ

Golf Shop & Golf Simulator FAQ

Do I Need to book in advance for simulator hire?

Yes - you will need to call in advance or book online for simulator hire.


Do your rent the simulator out for private parties?

The simulator can be rented for exclusive hire for up to 4 people.


Is your golf shop open to the general public?  

Yes, as well as an online golf store, our golf retail outlet is open to the general public - however our members do get a discount – to find out more about membership click here (link).


 Do I have to be a member to hire the simulator?

Standard Membership is £25 for the year. You do need to be a member to hire the simulator - We also have other membership options – click link.


 How long do custom fit golf clubs take to arrive?

 It will depend on the manufacturer and spec - most items - head and shaft - we have in stock and can build up within 48 hours, in some cases even same day, however for some specialist items we will need to refer back to the manufacturer, with worst case being 21 days - but this can vary.


 How do I track my order?

Any items ordered from our store stock before 2pm Monday – Friday or before 10am Saturdays - will be dispatched same day.  Orders placed on a Sunday will be dispatched next working day – all orders will be posted with tracking facility and the tracking code will be emailed direct to you on the day of dispatch. 


Returns Policy  

Items must be returned in original packaging with tags on within 30 days of receipt of the item or day of collection. There is no restocking or handling charge, customers will receive a full refund but if returned Via post must be sent by a trackable service and must be posted within the 30-day window. Customers are responsible for the cost of the return postage should they wish to post return items rather than bring to store.


Can I contact somebody if I have a fault or returns query?

Our team can be contact 9-5 7 days a week on 01543 477 779 to discuss any returns, faults or customer service related queries. 


What if I Make a Mistake with My Order?

 Call our customer service team 01543 477 779 and we will amend the order for you.


Can I Cancel an Order?

 Call our team and if it the item hasn’t been dispatched then we will cancel the order on the system and arrange a refund.  If the item has already been dispatched you will have to follow our returns policy.




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